Frequently asked questions
Do your perfumes cause allergies?
At The Elixir Collection, we ensure that the perfumes we sell are made of all natural ingredients and that are safe to wear. However, it’s impossible to predict individual allergic reactions. Just like with food or skincare, sensitivities can develop at any time.
If you have sensitive skin or allergies, test a small patch first. If you experience irritation or a reaction, stop using the product immediately.
What safety tips should I follow when using perfumes?
For safe and enjoyable use of our perfumes, please keep in mind:
- Our perfumes are flammable – avoid fire, flames, and smoking.
- For external use only – avoid eyes, mouth, and sensitive areas.
- Do not swallow or ingest.
- Keep out of reach of children and pets.
- Do not apply to broken or irritated skin.
- Avoid areas exposed to direct sunlight (essential oils and alcohol may cause irritation in the sun).
- If irritation occurs, reduce use or stop using the perfume.
What happens after I place an order?
Once your order is placed at The Elixir Collection, you will receive a confirmation email.
- If tracking is available, you can follow your shipment anytime.
- Please make sure your billing, shipping, and contact information are correct. If details are missing, we will contact you by email.
- If you don’t respond to our request for missing information, your order may be delayed or canceled.
- The Elixir Collection is not responsible for incorrect addresses, lost shipments, or customer input errors.
Do I get an invoice for my order?
Yes! After placing your order on The Elixir Collection, you’ll receive a confirmation email with your order number. Please keep this number, as it helps us assist you quickly with any questions about your order.